What are the delivery charges?
Delivery charges are Rs.50 if order value is less than Rs.500. While, orders of Rs.500 or above are delivered free.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Estimated delivery time depends on the following factors:
- The Product Offered
- Product's availability at warehouse
- The destination to which you want the order shipped to.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Cortina?
There are NO hidden charges when you make a purchase on Cortina. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Product does not/cannot be shipped to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our Courier partners will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our Courier partners, you can return the item through a third-party courier service. Return fees are borne by the us.
What do the different tags like "In Stock", "Out of Stock" mean?
For items listed as "In Stock", Cortina will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Out of Stock
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
Does Cortina deliver internationally?
As of now, Cortina doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.